Privacy policy

Who we are:
Vita Skin Spa is the data processor controller for the purposes of the GDPR act 2018.
Our Privacy policy gives details of what information we collect from you, what we do with it and who it might be shared with. Vita Skin Spa only collect information necessary for us to carry out services offered at our spa.

Why do we collect this information:
We collect personal data which you enter onto an online or electronic form (via jotform.com or our premier software diary system) on an electronic device such as an ipad/tablet/phone. This data is sent directly to a secure database (Highrise.com – CRM) and is kept on file. This information is kept until you ask us to remove it or for three years whichever is sooner. We require this information to understand your needs and requests for our services. Your information may be stored in our CRM system for internal record keeping. From time to time we may also use your information to provide you with details of any special offers of other information that we think may be of interest to you providing you have given us permission to do so. If you have subscribed to our email newsletter then your information is stored within ‘Mailchimp.co.uk’ secure database, this information is used for direct emails only for offers, news, events, etc.

Who might we share this information with:
We do not share your information with any 3rd party.

Controlling your personal information:
When you are completing any forms on our website or electronic devices you will be asked whether you wish your information to be used for marketing, information only or both. Information will include a reminder being sent for any appointments that you have made by email or text, you may opt out of these services if you wish. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller buyer and if Vita Skin Spa sells substantially all its assets customer personal data will be one of the assets transferred.

Access to your personal data:
You may request details of any information we may hold about you under the General Data Protection Regulation 2018. If at anytime you wish us to remove your personal information you may write to us at Vita Skin Spa, 26 St Ann Street, Salisbury, Wilts, SP1 2DP or by emailing us at info@vitaskinspa.co.uk. We will remove your information at no charge within 30 days of your request.

How long do we keep your data:
We will keep your data as long as you are using our services but no longer than 3 years if you have ceased to use them. You can notify us at anytime if you wish us to remove your data by contacting us via the above details.

What are your rights:
If at anytime you believe the data we hold about you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint about how we have handled your personal data please contact us at info@vitaskinspa.co.uk and the matter will be investigated. If you are not satisfied with our response or you believe we are processing your data in a manner that is not in accordance with the law you may complain to the Information Commissioners Office at ico.org.uk.

Contact us at:

Vita Skin Spa
26 St Ann Street
Salisbury
Wilts
SP1 2DP

01722 346324

info@vitaskinspa.co.uk

Data Controller – Julian Spicer